Refund policy
Refund & Return Policy
At Ossa Products, we strive to provide our customers with the best shopping experience. Our policies are designed to ensure transparency and fairness in the event you need to return a product or seek a refund.
Return Policy
Damaged or Defective Products: If you receive a damaged, broken, or leaked product, we accept the product return in case of transit damage or if you have received defect product, you should report it with in 48 hours (2 Days) of delivery. Please contact our customer care team within 48 hours (2 Days) of delivery.
Non-Returnable Products: Due to the nature of our products, we cannot accept returns of opened or used items as they cannot be resold.
Contact Information:
- Email Id: customercare@ossaperfumes.com
- Phone: +91- 8657571100
Verification Process: In extreme cases of product damage (leakage, breakage, or missing items) due to transit, a refund or exchange can be initiated after thorough verification of the claim.
Exclusions: Damages due to neglect, improper usage, or wrong application are not covered under this policy. Products containing active natural extracts and ingredients may have specific sensitivities, and we recommend conducting a patch test as indicated on each product.
Refund Policy
Post-Delivery Damages: Ossa Products is not responsible for any damage that occurs after delivery.
Mandatory Unboxing Video: To claim a refund for missing items, leakage, breakage, or incorrect products, an unboxing video with the original packaging is required.
Claim Process:
- Contact our customer care team with the necessary images and videos related to your claim.
- Email Id: customercare@ossaperfumes.com
- Phone +91- 8657571100
- Use the subject line “Refund for Order ID”
Tampered Packages: If you receive a tampered, damaged, or defective package, refuse to accept it from the delivery partner and contact our customer care team immediately.
Non-Received Orders: If your order is marked as delivered but not received, contact us within 3 days of the delivery notification. No refunds will be processed after this period.
Non-Refundable Delivery Charges: The refund amount does not include delivery charges as they are non-refundable by our delivery partners.
Refund Processing Time: Refunds will be processed within 4-7 working days for Cash on Delivery orders to the bank account provided by the customer. Refunds to original payment accounts may take up to 15 days from the date of acceptance of the refund claim.
Cancellation Policy
Pre-Dispatch Cancellations: Orders can be cancelled before they are dispatched from our warehouse. A gateway charge of 2.5% will be levied for cancellations.
Refund for Paid Orders: Refunds for paid orders will be credited to the original payment account within 15 days of cancellation acceptance.
Post-Dispatch Cancellations: Orders cannot be cancelled once they have been shipped. For prepaid orders, if the order is returned to the seller after dispatch, an amount of ₹75 will be deducted.
Contact Us
For any queries or assistance regarding our refund and return policy, please contact our customer care team:
Ossa Products
Email Id: customercare@ossaperfumes.com
Phone: +91- 8657571100
Hours Monday-Sunday, 10:30 AM - 6 PM