Privacy policy

Privacy Policy

Ossa Product is dedicated to ensuring the highest standards for secure transactions and the protection of your personal information. Please read the following statement to understand our information-gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To stay informed about any changes, please review this policy periodically.

Ossa Products is committed to safeguarding your privacy

This Privacy Policy outlines the types of personal information collected on the Ossa Products website, the mutual benefits derived from such information, its usage, and potential sharing. It also describes the measures we take to protect the security of this information, and how you can access, modify, or delete your personal information at any time. Furthermore, it explains how you can object to the processing of your personal information or to receiving communications about our products and services.
By using the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use or access our site.

Terms and Conditions

Collection of Personally Identifiable Information (PII) and Other Information

Ossa Products collects information to ensure accurate service. Most of the information we collect is essential for completing a purchase or providing a refund. Examples of customer information collected include your name, address, telephone number, date of birth, email address, descriptions of items requested or purchased, language preference, IP address, operating system, and browser type and version.

We will not sell, distribute, or lease your personal information to third parties.
We may automatically track certain information about your behaviour on our site to conduct internal research on our users' demographics, interests, and behaviour. This information is compiled and analysed on an aggregated basis and may include the URL you came from, the URL you next go to, your computer browser information, and your IP address.

Credit Card, Debit Card, and Banking Information:

Ossa Products does not collect or store credit card, debit card, or banking information. This data is directly transmitted through the payment gateway provider to the payment network or bank.

Registration:

To take advantage of some features of the site, you must register and create a member account, which is free of cost. An online registration form may require information such as your name, email address, and password. Your password is a component of our security system, and it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised, change it immediately.

Technologies That Customize Your Experience:

We use various technologies to collect information about your visit to our website, such as the Uniform Resource Locator (URL) that referred you, Internet Protocol (IP) address, browser type, browser language, and the date and time of your request. This enables us to enhance and customize your experience. These technologies may be used in combination with the personally identifiable information you provide. They can provide information such as whether you have visited Ossa Products before and may enable you to save your preferences.

Web Beacons and Tracking Links:

Web Beacons (also called clear gifs and pixel tags), tracking links, and similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with cookies and may not be visible to the user. Web Beacons may relay information to third parties, such as our service providers, and may be used to track customer response to advertising, target interactive advertising, and enhance customer support and usability. Rejecting our cookies will prevent Web Beacons from relaying this information and may limit your use of some website features.

Cookies:

We use data collection devices like "cookies" on certain pages to help analyse web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of cookies. Cookies help us provide information targeted to your interests. Most cookies are "session cookies," meaning they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although this may limit your use of certain features on the website and require you to re-enter your password more frequently during a session.

Use of Your Personal Information

We use personal information to provide the services you request. To the extent we use your personal information for marketing, we will provide you the ability to opt out of such uses. We use your personal information to resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect against error, fraud, and other criminal activity, enforce our terms and conditions, and as otherwise described at the time of collection.

We collect and analyse demographic and profile data about our users' activity on our website to continually improve our product and service offerings.
We identify and use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We may occasionally ask you to complete optional online surveys. These surveys may ask for contact and demographic information (like zip code, age, or income level). We use this data to tailor your experience, providing content that interests you and displaying content according to your preferences.

Mutual Benefits from Personal Information

Marketing Emails:

If you provide your email address, we may send you newsletters, surveys, or other email messages containing product and event information, tips, or promotions. You can opt-out of receiving these emails by selecting the 'Unsubscribe' link in the email or editing your information and consent to receive email and other communications in the 'Profile' section for registered users.

Text Messages:

If you provide your mobile phone number, you may receive text message/SMS alerts containing product and event information, tips, or promotions on your mobile phone. We do not send unsolicited text messages. Ossa Products does not charge a fee for receiving text messages, but your mobile service provider may charge you for sending and/or receiving messages and other applicable rates.

Telephone Calls:

If you provide your mobile or landline number, you may receive phone calls containing product and event information, tips, or promotions.

Communications to Serve You:

We may use your contact information to provide service-related announcements, respond to your customer service requests, or address your concerns. For example, all registered users will receive a welcoming email to confirm their registration. These communications are necessary to serve you and provide high levels of customer service.

Customized Service:

We may use your personal information to provide customized service and use of our website. For example, we may suggest products of interest to you through emails, text messages, or phone calls.

Special Events, Questionnaires and Surveys:

On occasion, Ossa Products may sponsor special events (such as contests, promotions, or other offerings), questionnaires, and surveys. There may be specific rules applicable to these promotions that explain how personal information will be processed. We strongly suggest you review any applicable rules before participating. If no specific rules apply, this Privacy Policy governs the processing of personal information.

Advertisements on Ossa Products:

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you. We are not responsible for your visits to such other websites and for providing any information therein.

Links to Other Sites:

Occasionally, we may provide links to third-party websites. These links are not under our control, and we are not responsible for the privacy practices or content of any linked site, or any link contained within a linked site. We are not responsible for webcasting, or any other form of transmission received from any linked site. We provide links for your convenience only and do not endorse the site, its use, or its content.

Sharing of Personal Information:

We may share personal information with our corporate entities and affiliates who may use the information under this policy to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and facilitate joint or co-branded services that you request. If you object to such sharing, please do not provide us with any information.

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management, order processing, courier companies, data analysis, customer support, email vendors, web hosting, and fulfilment. These third parties may access personal information needed to perform their functions but may not use it for other purposes and must adhere to this Privacy Policy.

In some instances, you may be offered the opportunity to consent to the sharing of your information with a third party, such as an event or promotion co-sponsor. If you consent, we will share your information with such third parties, who may use it for their purposes and under their policies.

We may disclose personal information if required by law or in the good faith belief that such disclosure is necessary to respond to legal processes, enforce our terms or Privacy Policy, respond to claims that an advertisement or other content violates the rights of a third party, or protect the rights, property, or personal safety of our users or the public.

Business Transfer:

We and our affiliates may share or sell your personal information with another business entity if we plan to merge with or be acquired by that entity. The new entity must follow this privacy policy concerning your personal information.

Transfer of Data to Other Countries:

Ossa Products, our affiliates, and third parties receiving your personal information will be required to honor the privacy representations made in this Privacy Policy under applicable laws of the country/countries in which the data is processed or stored. We are headquartered in India and may use service providers worldwide.

Managing Your Personal Information

Withdrawing Consent:

You may choose to withdraw your consent to our processing of your information by deleting your account through the website's 'Profile' section or by writing to us. Doing so will result in the termination of your account and all associated services.

Reviewing and Modifying Your Personally Identifiable Information:

You have the right to access, update, and correct factual inaccuracies in the personally identifiable information we collect online by logging into your account and clicking on 'Profile,' or by sending us a request. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We will try to respond to your request within 30 days.

Objecting to the Processing of Your Personal Information:

You have the right to object to the processing of your personal information by Ossa Products if there are legitimate grounds to do so. You may also object to the processing of your personal information for marketing purposes. If you object, we will stop processing your personal information. To object, please contact us through the 'Contact Us' section of our website.

Data Security:

We take reasonable precautions to protect your personal information, including physical, electronic, and procedural safeguards. However, no data transmission over the Internet or electronic storage method is 100% secure. We cannot guarantee the absolute security of your information.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ossa Products
Email: customercare@ossaperfumes.com
Address: B-121, Ansa industrial Estate, Saki Vihar Road, Saki Naka, Andheri East, Mumbai - 400072
Phone: 8657571100